Terms and Conditions

These conditions explain the rules that govern your use of the Big Fish Casino website, mobile apps, player account, games, promotions, and related services. By registering, logging in, or otherwise using our platform, you accept these site terms and agree to follow the rules described here. This page sets out the main rights, responsibilities, and restrictions that apply when you use Big Fish Casino.

Who can use Big Fish Casino — age and location rules

Big Fish Casino is intended for adults only. You must be at least 18 years old, and you must meet any higher minimum age required by the laws where you live. It is your responsibility to ensure online gambling or social gaming is lawful where you are located.

We may limit or block access in certain states, provinces, or regions where our services are not permitted. If travel or temporary relocation places you in a restricted area, you must stop using the service until you are in a supported location.

Account setup made simple — what we expect from you

When you create an account with Big Fish Casino, provide accurate, current, and complete information. Accounts must be registered in the name of the person who will use them. You may only open and operate the number of accounts allowed by Big Fish Casino, and accounts must not be shared, sold, or transferred.

You may be asked to update your details if information changes. Failure to keep your account information current can result in limits, suspension, or closure.

How we verify identity and protect accounts

To comply with safety, anti-fraud, and anti-money-laundering requirements, we may request documents or information to verify your identity, age, address, or payment method ownership. Typical requests include government-issued ID, proof of address, and payment confirmations. Verification may occur when you register, before making withdrawals, or at any time we reasonably require.

We take steps to protect account security, but you are responsible for keeping your login credentials confidential. Notify us immediately if you suspect unauthorized access.

Managing deposits, withdrawals, and balances

Accepted payment methods may include bank wire transfer, Bitcoin, MasterCard, Neteller, PaySafeCard, Skrill, Visa, and other providers. Supported currencies include United States dollar, Australian dollar, Canadian dollar, Euro, British pound sterling, Swedish krona, South African rand, Bitcoin, and a range of other cryptocurrencies and virtual tokens.

Processing times, minimums, maximums, fees, and availability depend on the payment provider and your location. Withdrawal requests may be subject to review, verification, and reasonable processing checks before approval. We may place holds on deposits or withdrawals while verification or investigations are underway.

Some parts of our platform operate with virtual chips or tokens that are for entertainment only and do not represent real-money cash or cash equivalents. Specific offers may be non-cashable; always check the applicable bonus terms.

Bonus rules you should read

Bonuses, free spins, and promotional offers are subject to specific bonus terms in addition to these site rules. Common conditions include eligibility criteria, wagering or usage limits, time limits, game restrictions, and maximum conversion or payout rules.

Examples of points often covered in bonus terms:

• who may claim the offer,
• how long the promotion lasts,
• whether winnings are cashable or virtual,
• contribution rates by game type.

Always review the specific promotion terms before participating. Abuse of promotions, such as creating multiple accounts to claim offers, may lead to forfeiture of rewards and account action.

Game access, availability, and updates

We aim to provide reliable access to slots, blackjack, roulette, video poker, craps, live dealer games, and other content, but availability may vary by location, device, or time. Games, features, or promotions may be added, removed, suspended, or modified at any time for maintenance, regulatory reasons, software updates, or other operational needs.

We do not guarantee that all games or features will be available in every state, province, or at every moment. If a game malfunctions or behaves unexpectedly, we may suspend it while investigating.

Play fair — prohibited behavior

You are expected to use Big Fish Casino lawfully and fairly. Prohibited behavior includes, but is not limited to:

• using false, misleading, or stolen information;
• collusion, fraud, chargeback abuse, or attempts to manipulate outcomes;
• using bots, scripts, hacks, or other unauthorized software to play or claim promotions;
• sharing accounts or letting others play on your behalf.

Intentional attempts to exploit games, bonuses, or system weaknesses will lead to corrective action.

When we may limit, suspend, or close accounts

If we reasonably believe rules have been broken, verification is incomplete, suspicious activity is detected, or misuse has occurred, Big Fish Casino may:

• refuse new or repeat deposits,
• suspend account activity,
• void or reclaim bonuses and rewards,
• withhold payouts pending review,
• close accounts and restrict future access.

We aim to act proportionately and provide clear reasons where possible, while protecting other players and the integrity of the service.

Handling errors, mistakes, and technical issues

Occasionally, display errors, incorrect balances, incorrect prize credits, or technical faults may occur. When obvious mistakes are identified, we reserve the right to correct them and take fair action to address consequences. That may include reversing incorrect credits, canceling mistakenly issued promotions, or adjusting game outcomes where a defect has produced an erroneous result.

If you experience a problem, contact support and provide relevant details. We will review issues and aim to respond promptly.

Responsible play and player protection

Gambling should be treated as entertainment. It is not a way to make money. Big Fish Casino provides tools and resources to help you manage play, which may include deposit limits, time limits, session reminders, self-exclusion, and account closures. If you feel play is becoming a problem, use these tools or contact customer support for assistance.

Additional responsible gaming resources and guidance are available on our Responsible Gaming page.

Intellectual property — what you may not copy

The design, graphics, text, logos, software, and other original content on this site are owned by Big Fish Casino or licensed to us. You may not copy, reproduce, republish, distribute, or commercially exploit site content without our prior written permission.

Third-party providers and linked services

Some games, payment services, or technical features are provided by third parties. These partners operate under their own terms and availability, which may affect your experience. Where we link to external sites or services, we do not endorse their content and are not responsible for their policies or practices.

Limitation of liability — what we are not responsible for

To the fullest extent permitted by law, Big Fish Casino is not responsible for losses, damages, or costs resulting from:

• interruptions, delays, or failures caused by third-party providers or public networks,
• your use of unsupported devices or software,
• force majeure events, such as natural disasters or government action,
• unauthorized access to your account due to compromises of your credentials,
• losses related to non-cashable virtual items offered for entertainment.

This section does not exclude liability where prohibited by applicable law.

No guarantee of uninterrupted service

Our services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted, error-free, or secure operation at all times. Scheduled maintenance, emergency fixes, or unforeseen outages may require temporary downtime.

Updates to these site rules

We may update these conditions from time to time. The latest version published on our website at /terms-and-conditions will apply from the date it is posted, unless otherwise stated. We encourage you to review this page periodically.

Related policies you should check

Other documents govern specific aspects of use. Please read these pages where relevant:

• Privacy Policy
• Bonus Terms
• Anti-Money Laundering and KYC Policy
• Cookie Policy
• Responsible Gaming

How to contact support about rules or problems

If you have questions about these conditions, an account issue, or need assistance, contact our support team at support@bigfishgames.zendesk.com or through the in‑app help feature. We aim to respond quickly and provide clear guidance.

These conditions are intended to set clear expectations for using Big Fish Casino. Continued use of the platform means you accept and agree to comply with these rules, plus any additional terms that apply to specific games, promotions, or services. Thank you for reading — play responsibly and keep your account information secure.